Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. As demand for senior care surges and the Home Instead network evolves, we’re seeking a dynamic, commercially minded Franchise Development, Senior Manager to help shape the future of our franchise system. This role goes far beyond transaction management. You’ll serve as a trusted advisor, deal facilitator, and strategic coach—guiding prospective and existing franchise owners through high-stakes transitions that support long-term growth. You’ll influence who joins our network, how they scale, and how they ultimately contribute to our mission. This is an exceptional opportunity for a resilient dealmaker with a heart for purpose-driven work—someone who thrives at the intersection of M&A, entrepreneurship, and impact. We’re looking for a leader with strong commercial acumen, sound judgment, and a genuine desire to help shape the future of one of the most important brands in care. Role Responsibilities: Franchise Growth & Transition Strategy Identify and qualify high-potential franchise buyers aligned with our mission and long-term strategy Drive owner transitions and market expansion in collaboration with internal teams (Sales, Operations, Legal, and Onboarding)Influence deal structure and decision-making to meet network and growth objectives Buyer & Seller Engagement Act as primary liaison between buyers and sellers, managing negotiations and expectations with clarity and discretion Activate and expand broker relationships to increase pipeline strength and reach Deal Process Leadership Lead end-to-end franchise resale processes—from early interest to signed agreementEnsure all transactions are compliant, efficient, and deliver a professional experience across all touchpoints Coaching & Onboarding Support Guide buyers in building strong business plans and preparing executive presentations Partner with onboarding and operational teams to support a seamless post-sale experience Reporting & Executive Communication Track, analyze, and present KPIs across pipeline, deal progression, and conversions Deliver sharp, actionable insights to executive leadership that drive data-informed decisions Qualifications: Bachelor’s degree in Commerce, Finance, Business Administration, or a related field. Minimum 5 years of experience in corporate development, franchise sales, or M&A. Proven success working with high-net-worth individuals, private equity, or multi-unit operators. Certified Franchise Executive (CFE) qualification preferred but not required. Experience in the senior care industry is a plus. Competencies: Strategic Influence: Proven ability to build trusted, long-term relationships and influence high-stakes decisions with franchisees, investors, and internal stakeholders. Commercial Acumen: Strong instincts for value creation, with the ability to assess opportunities, shape strategy, and align execution with long-term growth. Investor-Grade Storytelling: Exceptional communicator with the ability to craft compelling narratives that inspire trust and action. Operational Excellence: Organized, structured, and methodical—yet thrives in ambiguity and adapts quickly to changing priorities. Analytical Rigor: Data-driven decision maker who can distill complexity, draw sharp insights, and act decisively. Relentless Drive: Resilient under pressure, motivated by ambitious goals, and unwilling to trade long-term value for short-term wins. Highly aware of the broader impact their ideas and decisions will have on the organization and its strategic goals. Accelerated Learner: Fast to ramp, with the intellectual agility to master the senior care landscape, franchising dynamics, and our tech-enabled business model. Cross-functional Collaborator: A true team player, competent at working cross-functionally and who works to reach consensus towards desired outcomes Self-aware: Demonstrates a highly developed emotional quotient and comfortable interacting with a diverse network of franchisees and stakeholders Sound Judgement: Demonstrates discretion, objectivity, and integrity consistent with company leadership principles, policies and procedures Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$144,200—$170,000 USD

The Care Solutions Consultant is dedicated to assessing customer needs and explaining how Home Instead (an Honor company) can provide the services they need to age well at home. Using your excellent customer service and sales skills, you will engage with customers by phone, chat, and text. This role educates and engages potential clients on our services and schedules follow-up consultations to further explain our services. The role requires handling inbound and outbound calls using various lead management tools, with a quota and a high bar for call quality and outcomes. This role is an individual contributor position, reporting to the Sales Manager, supporting the Home Instead Franchise Network in the US and Canada. Responsibilities Respond promptly to incoming calls, emails, and web inquiries from prospective clients and families. Act as a trusted advisor to potential clients, understanding their needs and recommending tailored home care solutions. Meet key team metrics like sales goals, handle time, call quality, and productivity. Achieve or exceed monthly targets for starts of care. Consistently meet or exceed individual sales quotas and productivity standards, driving revenue growth for the organization and its franchises. Identify customer needs and demonstrate how our products or services solve their problems, ultimately securing customer commitment. Complete 75-90 calls per day - a combination of inbound calls and responding to customer inquiries (no cold calling). Assess potential customers to find the best fit for our services by asking questions and understanding their needs and budget. Actively listen to clients needs to understand their unique situations and care requirements. Provide exceptional customer service by addressing questions, resolving concerns, and ensuring a positive buying experience. Build rapport with customers, listen attentively, and present solutions clearly and persuasively to foster long-term relationships. Focus on use of consultative selling approaches to guide prospective clients through the decision-making process to initiate starts of care. Actively participate in coaching sessions by reviewing call performance, receiving and applying constructive feedback, and engaging in peer-to-peer coaching. Regularly assess personal sales approaches, identify areas for growth, and implement suggested improvements to enhance customer experience and conversion rates. Accurately record client interactions, track sales progress, and manage follow-up activities in the Customer Relationship Management (CRM) system. Maintain organized records of inquiries, follow-ups, and conversion outcomes. Stay updated on company services, industry trends, and the specific needs of the aging population. Provide feedback on sales processes and client interactions to enhance service delivery and improve client conversion rates. Work closely with franchise owners and internal teams to ensure seamless communication and support for new clients. About you: This position will be fully remote. It suits independent or team workers who are self-starters. You are empathetic, service-oriented, and genuinely desire to assist and satisfy customers. As a great communicator and active listener, you enjoy helping people find support. You believe in and advocate for our services, convincingly demonstrating their value to others. To succeed in the role, you’ll need: An understanding of those aging, their needs, and a true passion to provide them with assistance. Prior experience providing care to someone aging or background in the healthcare/ home health industry is a huge plus. A strong ability to actively listen, ask thoughtful questions, and tailor conversations to meet the unique needs of each client. Demonstrated commitment to building trust, understanding concerns, and guiding customers toward the best solutions with empathy and professionalism. Experience in a high volume call environment; expect to make 75-90 calls per day Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Ability to explain our services in a compelling way and to ask for customer commitment Passion for sales and a commitment to providing exceptional customer service. A positive attitude, patience, and empathy Education/Experience Requirements Bachelor’s degree or equivalent experience required Prior experience in the health or homecare industry preferred 3+ years of phone based sales experience (both inbound and outbound) preferred Some night and weekend hours required Remote work experience with the ability to train, learn and work remotely free from distractions. Remote office requirements: hardwired internet service that provides minimum speeds of 100 mbps download and 20 mbps upload required Meet key team metrics like sales goals, handle time, call quality, and productivity on a monthly basis required Knowledge, Skills and Abilities Have an understanding of aging adults, their needs and a true passion to provide them with support. Excellent verbal and written communication skills, with the ability to connect with people on a personal level. Excel at attentively listening to customer needs and concerns, then presenting solutions that resonate and meet their needs. Have a passion for consultative sales and a commitment to providing exceptional customer experience. Maintain a positive attitude and demonstrate patience and empathy when listening to the caller's challenges and needs for aging at home. Driven to meet or exceed performance goals with a proven track record of meeting or exceeding sales targets. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$19.50—$22.10 USD

Honor Technology’s mission is to change the way society cares for older adults. As a leader in aging care innovation, Honor provides the technology, tools, and services that empower older adults to live life on their own terms. Honor’s growing portfolio includes its consumer care brand, Home Instead, Inc., the world’s leading provider of in-home care for older adults. With a global franchise network and more than 100,000 Care Pros, Home Instead delivers over 50 million hours of personalized care annually. As demand for senior care surges and the Home Instead network evolves, we’re seeking a dynamic, commercially minded Franchise Development, Senior Manager to help shape the future of our franchise system. This role goes far beyond transaction management. You’ll serve as a trusted advisor, deal facilitator, and strategic coach—guiding prospective and existing franchise owners through high-stakes transitions that support long-term growth. You’ll influence who joins our network, how they scale, and how they ultimately contribute to our mission. This is an exceptional opportunity for a resilient dealmaker with a heart for purpose-driven work—someone who thrives at the intersection of M&A, entrepreneurship, and impact. We’re looking for a leader with strong commercial acumen, sound judgment, and a genuine desire to help shape the future of one of the most important brands in care. Role Responsibilities: Franchise Growth & Transition Strategy Identify and qualify high-potential franchise buyers aligned with our mission and long-term strategy Drive owner transitions and market expansion in collaboration with internal teams (Sales, Operations, Legal, and Onboarding)Influence deal structure and decision-making to meet network and growth objectives Buyer & Seller Engagement Act as primary liaison between buyers and sellers, managing negotiations and expectations with clarity and discretion Activate and expand broker relationships to increase pipeline strength and reach Deal Process Leadership Lead end-to-end franchise resale processes—from early interest to signed agreementEnsure all transactions are compliant, efficient, and deliver a professional experience across all touchpoints Coaching & Onboarding Support Guide buyers in building strong business plans and preparing executive presentations Partner with onboarding and operational teams to support a seamless post-sale experience Reporting & Executive Communication Track, analyze, and present KPIs across pipeline, deal progression, and conversions Deliver sharp, actionable insights to executive leadership that drive data-informed decisions Qualifications: Bachelor’s degree in Commerce, Finance, Business Administration, or a related field. Minimum 5 years of experience in corporate development, franchise sales, or M&A. Proven success working with high-net-worth individuals, private equity, or multi-unit operators. Certified Franchise Executive (CFE) qualification preferred but not required. Experience in the senior care industry is a plus. Competencies: Strategic Influence: Proven ability to build trusted, long-term relationships and influence high-stakes decisions with franchisees, investors, and internal stakeholders. Commercial Acumen: Strong instincts for value creation, with the ability to assess opportunities, shape strategy, and align execution with long-term growth. Investor-Grade Storytelling: Exceptional communicator with the ability to craft compelling narratives that inspire trust and action. Operational Excellence: Organized, structured, and methodical—yet thrives in ambiguity and adapts quickly to changing priorities. Analytical Rigor: Data-driven decision maker who can distill complexity, draw sharp insights, and act decisively. Relentless Drive: Resilient under pressure, motivated by ambitious goals, and unwilling to trade long-term value for short-term wins. Highly aware of the broader impact their ideas and decisions will have on the organization and its strategic goals. Accelerated Learner: Fast to ramp, with the intellectual agility to master the senior care landscape, franchising dynamics, and our tech-enabled business model. Cross-functional Collaborator: A true team player, competent at working cross-functionally and who works to reach consensus towards desired outcomes Self-aware: Demonstrates a highly developed emotional quotient and comfortable interacting with a diverse network of franchisees and stakeholders Sound Judgement: Demonstrates discretion, objectivity, and integrity consistent with company leadership principles, policies and procedures Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$144,200—$170,000 USD

As a Care Pro Training Associate your mission is to ensure every new Care Professional (Care Pro) we bring onto our platform has the right skills, mindset, and empathy to deliver safe, high-quality care to our clients. You will assess each candidate’s caregiving abilities, vet them for hire, and ensure they meet our rigorous standards. You’ll lead high-volume virtual orientations, serving as the final interviewer in the candidate journey. You'll evaluate caregiving competencies, confirm alignment with our values, and set clear expectations for success on the platform. In addition, you'll support continued development and high performance by delivering targeted training to current Care Pros on specialized topics such as dementia care, mobility support, safety protocols, compassionate care, and effective communication. Your work will help uphold the excellence and trust our clients expect. Key Responsibilities Conduct 10 or greater orientations per week, providing an engaging and informative onboarding experience to candidates Assess each candidate’s caregiving skills and judgment through real-time interactions, discussions, and scenario-based evaluations Ensure candidates meet Honor’s high standards of care, empathy, professionalism, and safety before final hiring decisions Clearly communicate company policies, expectations, and performance standards Collaborate with internal teams to keep Care Pro records and status up-to-date Lead skill reassessments and upskilling sessions for tenured Care Pros to support ongoing development and safe delivery of care when needed Assist with the gathering and accurate completion of pre-hire candidate documentation like I-9’s Complete post-orientation administrative tasks and documentation required to move candidates through the hiring process Qualifications & Competencies 2 years experience teaching, training, or facilitating employee onboarding At least 1 years experience providing caregiving experience preferred Excellent verbal communication; able to effectively present complex information to a range of audiences in a manner that is engaging, easily understood, and builds Care Pro excitement for employment at Honor. Virtual presentation experience required Excellent organizational skills to track and assist a high volume of candidates through the orientation and training process. High accountability for owning timely completion of any required follow up tasks. High judgement, strong interpersonal and observational skills in order to evaluate/monitor quality and progress of Care Pros Service orientation - quickly builds trust and rapport with training attendees Exemplary attention to detail and time management skills Ability to prioritize and manage workload; understands what tasks need to be completed each day, actively escalates as needed for support or clarification Adaptable to new processes and change. Adept at navigating through change and a willing contributor to drive improvements Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$22.75—$25.25 USD

As a Regional General Manager, you will lead the success of a market, comprising multiple service territories. You’ll manage a high-performing team focused on delivering exceptional service to Clients, Care Pros, and Partners. In this role, you'll serve as a key driver of operational effectiveness, team performance, and Partner satisfaction—all while bringing a strong analytical mindset to regional strategy and execution. You will maintain a consistent presence in your market and be expected to travel regularly to meet with internal teams, Partners, and key stakeholders. Key Responsibilities Market Leadership: Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your region meets growth and quality objectives. Team Management: Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth. Partner Success: Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth. Operational Strategy: Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and regional scalability. Analytical Insight: Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement. P&L Accountability: While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your region and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety. Cross-Functional Collaboration: Work closely with HQ teams, providing input into strategic decisions and advocating for your region’s needs and opportunities. Competencies At Honor, we have Leadership Principles, that are core to how we expect a leader to show up for their team and the business daily. Take a look and read through these in more detail. For this role, we expect a General Manager to demonstrate the following leadership principles: Relentlessly focus on clients Always Push Get Stuff Done Mission First Identify Problems About You 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization, at least 2 years leadership experience leading high performing teams Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges Team leadership experience, with a demonstrated ability to manage, coach, and inspire performance across cross-functional teams, in a remote environment. Financial and business acumen, including familiarity with P&L performance management and operational budgeting Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners Adaptability and decisiveness in fast-paced, dynamic environments, self started, Graduate degree (MBA, MPP, MPH, or equivalent) preferred Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$127,800—$142,000 USD

We are seeking a Director of Safety to lead safety strategy and execution across our in-home care workforce. This individual will develop and oversee programs that improve the safety of our Care Professionals (CPs) and clients in the home environment. The role combines policy leadership, hands-on execution, and cross-functional collaboration with operations, clinical, people, legal, and product teams. A key focus will be reducing workplace injuries, improving reporting and prevention systems, and managing the full lifecycle of workers’ compensation cases. The ideal candidate is a safety leader with a strong background in workforce safety, program design, product/process improvement, and workers’ compensation management—ideally within a distributed, field-based workforce like home care, healthcare, or delivery/logistics. Experience in a technology enabled business is preferred. This role sits on the leadership team of Care Operations - the team responsible for providing care to older adults. We operate our Care Platform in over 14 states in the USA and are rapidly growing - we have over 5000 Care Professionals working with clients in their homes every week and this role is responsible for ensuring they are safe. Key Responsibilities Safety Program Leadership Design and implement proactive workplace safety initiatives to reduce risk and improve safety outcomes for Care Professionals (CPs) and clients. Build scalable programs that address common in-home care hazards: environmental safety, mobility issues, infection control, client behavior, and more. Lead safety orientation, ongoing training, and field communication campaigns for CPs and field leaders. Partner with the Product team to identify and advocate for tech, app, or service features that can improve safety. Workers’ Compensation & Incident Management Oversee workers’ compensation strategy and case management in partnership with HR, legal, and insurance providers. Lead incident investigations, root cause analyses, and corrective action planning. Maintain accurate records of safety incidents and produce reports for leadership review. Compliance & Audit Ensure compliance with relevant safety regulations (e.g., OSHA, state-specific home care laws). Support readiness for inspections, audits, and license renewals. Conduct safety audits, field assessments, and spot checks on CP working conditions. Data & Culture Define and track key safety metrics (injury rates, near misses, lost time, claims frequency, etc.). Regularly present safety data to senior leadership and recommend course corrections. Drive a culture of safety by promoting transparency, accountability, and continuous improvement across teams. Key Partners:This role will be leading a small safety team and will collaborate closely with HR, legal and finance teams as well as the field operations team for day to day operations. This role will also partner closely with product and technology teams to scale improvements and processes across the businessSuccess in this role:To be successful in this role the leader will need to be equally comfortable operating at a low level of detail (such as investigating single incidents) as working at a strategic level to design and deploy our overall safety systems.This role is remote and can be based anywhere in the USA, with some travel required (approx 10%). The role is full time in normal business hours, with some expectation of out of hours work on a very rare basis (such as to attend a serious incident investigation) Success metrics will include:Reduction of Lost Time Injuries Frequency RateReduction of workers compensation claim rateReduction of workers compensation rate per hour of care Qualifications Bachelor’s degree in Occupational Health & Safety, Public Health, Nursing, or a related field (Master’s preferred) or equivalent experience. 8+ years of relevant experience in safety leadership, with at least 3 years in a distributed workforce or field-based service model (e.g., home health, logistics, utilities, etc.). Experience managing workers’ compensation programs end-to-end, including claims, return-to-work plans, and provider relationships. Strong knowledge of OSHA standards, injury prevention strategies, and regulatory compliance. Proven ability to lead safety initiatives cross-functionally with product, clinical, and operational teams. Exceptional communication skills and the ability to influence frontline staff and executives alike. Experience in using safety software, HRIS platforms, or compliance tracking tools. Preferred Experience Experience in the home care or healthcare services industry. Working knowledge of caregiver-specific risks (e.g.ergonomics, client handling, home hazards). Familiarity with digital tools or apps used by mobile or in-home workforces Experience utilizing technology to improve safety outcomes of a remote and in field workforceOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$171,000—$190,000 USD

As a Care Pro Training Associate your mission is to ensure every new Care Professional (Care Pro) we bring onto our platform has the right skills, mindset, and empathy to deliver safe, high-quality care to our clients. You will assess each candidate’s caregiving abilities, vet them for hire, and ensure they meet our rigorous standards. You’ll lead high-volume virtual orientations, serving as the final interviewer in the candidate journey. You'll evaluate caregiving competencies, confirm alignment with our values, and set clear expectations for success on the platform. In addition, you'll support continued development and high performance by delivering targeted training to current Care Pros on specialized topics such as dementia care, mobility support, safety protocols, compassionate care, and effective communication. Your work will help uphold the excellence and trust our clients expect. Key Responsibilities Conduct 10 or greater orientations per week, providing an engaging and informative onboarding experience to candidates Assess each candidate’s caregiving skills and judgment through real-time interactions, discussions, and scenario-based evaluations Ensure candidates meet Honor’s high standards of care, empathy, professionalism, and safety before final hiring decisions Clearly communicate company policies, expectations, and performance standards Collaborate with internal teams to keep Care Pro records and status up-to-date Lead skill reassessments and upskilling sessions for tenured Care Pros to support ongoing development and safe delivery of care when needed Assist with the gathering and accurate completion of pre-hire candidate documentation like I-9’s Complete post-orientation administrative tasks and documentation required to move candidates through the hiring process Qualifications & Competencies 2 years experience teaching, training, or facilitating employee onboarding At least 1 years experience providing caregiving experience preferred Excellent verbal communication; able to effectively present complex information to a range of audiences in a manner that is engaging, easily understood, and builds Care Pro excitement for employment at Honor. Virtual presentation experience required Excellent organizational skills to track and assist a high volume of candidates through the orientation and training process. High accountability for owning timely completion of any required follow up tasks. High judgement, strong interpersonal and observational skills in order to evaluate/monitor quality and progress of Care Pros Service orientation - quickly builds trust and rapport with training attendees Exemplary attention to detail and time management skills Ability to prioritize and manage workload; understands what tasks need to be completed each day, actively escalates as needed for support or clarification Adaptable to new processes and change. Adept at navigating through change and a willing contributor to drive improvements Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$22.75—$25.25 USD

As a Regional General Manager, you will lead the success of a market, comprising multiple service territories. You’ll manage a high-performing team focused on delivering exceptional service to Clients, Care Pros, and Partners. In this role, you'll serve as a key driver of operational effectiveness, team performance, and Partner satisfaction—all while bringing a strong analytical mindset to regional strategy and execution. You will maintain a consistent presence in your market and be expected to travel regularly to meet with internal teams, Partners, and key stakeholders. Key Responsibilities Market Leadership: Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your region meets growth and quality objectives. Team Management: Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth. Partner Success: Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth. Operational Strategy: Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and regional scalability. Analytical Insight: Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement. P&L Accountability: While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your region and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety. Cross-Functional Collaboration: Work closely with HQ teams, providing input into strategic decisions and advocating for your region’s needs and opportunities. Competencies At Honor, we have Leadership Principles, that are core to how we expect a leader to show up for their team and the business daily. Take a look and read through these in more detail. For this role, we expect a General Manager to demonstrate the following leadership principles: Relentlessly focus on clients Always Push Get Stuff Done Mission First Identify Problems About You 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization, at least 2 years leadership experience leading high performing teams Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges Team leadership experience, with a demonstrated ability to manage, coach, and inspire performance across cross-functional teams, in a remote environment. Financial and business acumen, including familiarity with P&L performance management and operational budgeting Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners Adaptability and decisiveness in fast-paced, dynamic environments, self started, Graduate degree (MBA, MPP, MPH, or equivalent) preferred Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$127,800—$142,000 USD

Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network. As General Manager, O&O, you will own the growth, operations, and P&L performance of a portfolio of territories within Honor’s Owned & Operated business. Reporting to the Vice President of O&O, this role focuses on strategy, execution, team leadership, while building scalable operational practices that will serve as a flagship model for the broader Home Instead Network. This is a hands-on leadership opportunity for a results-driven builder who thrives in ambiguity, dives deep into analytics, and leads teams with purpose — making a tangible difference in the lives of aging adults and their families. This role roughly requires traveling 2-3 days per week, twice a month. Key Results: Growth: Deliver X% growth in hours and revenue in each territory. Playbook: Develop and implement repeatable, metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance across markets. Team: Establish a strong local leadership bench and frontline team by hiring the right talent, setting clear performance expectations, and instilling a culture of accountability, continuous improvement, and mission-driven execution. Role Responsibilities: Drive Business Growth and Own P&L Own the full P&L for assigned O&O territories, driving revenue growth, profitability, and operational excellence. Implement initiatives that accelerate organic YoY growth, moving territories toward aspirational targets of XX%+ annual growth. Collaborate with the VP of O&O and cross-functional teams to develop and execute strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively. Operational Excellence & Scalability Build and implement scalable operational playbooks that drive consistency, efficiency, and results across all functional areas. Standardize processes and resource allocation frameworks to support sustainable growth across territories. Identify and address gaps in team structure, tools, and reporting to improve operational performance and enable data-driven decision-making. Lead efforts to standardize reporting and data accuracy, enabling teams to monitor performance, identify trends, and take corrective action. Pilot Innovation and Shape Strategy Pilot new initiatives, technologies, and operational models that address systemic challenges in home care. Lead experimentation efforts, including data-driven sales processes and referral pipeline management, and translate insights into scalable models for broader adoption across the Home Instead network. Lead High Performing Teams Lead, mentor, and develop cross-functional teams aligned with Honor’s mission, driving a culture of ownership, accountability, and continuous improvement. Set clear goals and expectations, monitor team performance through standardized reporting, and ensure consistent execution. Foster strong collaboration across regional and corporate partners to prioritize and deliver operational objectives. Competencies: Drives High Performance: Sets ambitious goals, leads teams through change, and builds a culture of ownership, accountability, and results — especially in fast-paced, ambiguous environments. Influence & Collaboration: Exceptional communicator who builds alignment across teams, driving coordinated execution around shared goals. Leads Change with Purpose: Inspires teams to adopt new processes, embrace operational improvements, and sustain a culture of agility, accountability, and continuous growth. Turns Data into Strategy: Connects operational and financial insights to business strategy, translating data into clear priorities, targeted actions, and measurable growth outcomes. Qualifications: 6+ years in operational leadership (multi-site/multi-territory preferred), managing P&L, scaling revenue, and leading cross-functional teams. Experience thriving in high-growth, tech-enabled, digitally native operation. Proven track record of driving revenue growth through a combination of lead generation, sales funnel conversion, and operational efficiency improvements. Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools. Demonstrated success leading change initiatives and operational transformations in complex, fast-paced environments. Proven ability to own growth and operations across dynamic markets—navigating ambiguity and variability to build, test, and scale repeatable playbooks that drive sustainable performance and expansion. MBA is a plus. #LI-REMOTEOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$198,000—$220,000 USD

At Honor, we are redefining what home care can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy. As Territory Manager, O&O, you will own the growth, operations, and P&L performance of a single territory within Honor’s Owned & Operated business. Reporting to a General Manager within O&O, this role focuses on execution, team leadership, while implementing operational practices that support care quality and outcomes. This is a hands-on leadership opportunity for a results-driven individual who thrives in a fast-paced environment, dives deep into analytics, and leads teams with purpose—making a tangible difference in the lives of aging adults and their families. This role requires being onsite within Chicago, Illinois Key Results: Growth: Deliver X% growth in hours and revenue in the assigned territory. Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory. Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability. Role Responsibilities: Business Growth and P&L: Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence. Implement initiatives that contribute to organic YoY growth within the territory. Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively. Operational Excellence: Implement operational playbooks that drive consistency and efficiency within the territory. Execute standardized processes and resource allocation frameworks. Support efforts to standardize reporting and data accuracy within the territory. Innovation and Strategy Implementation: Support the implementation of new initiatives and operational models within the territory. Contribute to data-driven processes within the territory. Team Leadership: Support and contribute to the development of teams aligned with Honor’s mission. Execute goals and expectations set by management within the territory. Support collaboration within the territory. Competencies: Leads High Performance: Works to achieve goals, supports their team, and contributes to a culture of accountability and results. Drives Collaboration: Communicates effectively within the territory and contributes to coordinated execution. Champions Change with Purpose: Helps teams adopt new processes within the territory. Uses Data for Impact: Leverages operational and financial data to inform territory strategy, translating insights into clear priorities, focused actions, and measurable business results. Qualifications: 4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams. Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement Proven ability to execute territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives. Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$153,000—$170,000 USD

At Honor, we are redefining what home care can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy. As Territory Manager, O&O, you will own the growth, operations, and P&L performance of a single territory within Honor’s Owned & Operated business. Reporting to a General Manager within O&O, this role focuses on execution, team leadership, while implementing operational practices that support care quality and outcomes. This is a hands-on leadership opportunity for a results-driven individual who thrives in a fast-paced environment, dives deep into analytics, and leads teams with purpose—making a tangible difference in the lives of aging adults and their families. This role requires being onsite within Omaha, Nebraska. Key Results: Growth: Deliver X% growth in hours and revenue in the assigned territory. Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory. Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability. Role Responsibilities: Business Growth and P&L: Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence. Implement initiatives that contribute to organic YoY growth within the territory. Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively. Operational Excellence: Implement operational playbooks that drive consistency and efficiency within the territory. Execute standardized processes and resource allocation frameworks. Support efforts to standardize reporting and data accuracy within the territory. Innovation and Strategy Implementation: Support the implementation of new initiatives and operational models within the territory. Contribute to data-driven processes within the territory. Team Leadership: Support and contribute to the development of teams aligned with Honor’s mission. Execute goals and expectations set by management within the territory. Support collaboration within the territory. Competencies: Leads High Performance: Works to achieve goals, supports their team, and contributes to a culture of accountability and results. Drives Collaboration: Communicates effectively within the territory and contributes to coordinated execution. Champions Change with Purpose: Helps teams adopt new processes within the territory. Uses Data for Impact: Leverages operational and financial data to inform territory strategy, translating insights into clear priorities, focused actions, and measurable business results. Qualifications: 4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams. Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement Proven ability to execute territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives. Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$153,000—$170,000 USD

We are seeking a dedicated Clinical Operations & Agency Administrator to join our Home Instead team in Greensboro/Burlington, North Carolina. This hybrid role combines clinical leadership, training, and regulatory oversight, offering a unique opportunity for healthcare professionals passionate about safety, care quality, and community impact. You will dedicate 30% - 40% of your time to delivering in-person Care Pro training and skill assessments and completing annual in-home supervisory visits as required for state licensure. When you are not in the field with Care Pros, you will leverage your clinical expertise to provide virtual triage and support for safety escalations and client care plan reviews. This position will serve as our alternate agency administrator. With flexibility for remote work when not conducting in-person visits or training, this position offers a meaningful transition from traditional hospital settings into a mission-driven, innovative home care environment. Responsibilities Safety Monitoring & Incident Triage: Foster a safe and supportive care environment for clients and Care Pros by providing virtual escalations coverage when not delivering state-required training, skilling and supervisory activities, 2-3 days per week or additional as needed. Independently assess risks, triage multiple Trust & Safety channels (phone, Slack), and make immediate decisions on escalation pathways, engaging emergency services or higher-level interventions when necessary. Quickly evaluate incident severity through interviews, care notes, and collaboration with operational teams, applying critical thinking and sound judgment to ensure swift, informed decision-making. Communicate effectively with individuals in distress, maintaining composure and control in high-pressure situations while providing real-time critical support to internal teams and franchise partners. Manage multiple concurrent escalations with urgency and precision, working closely with partners and franchise teams to align on incident response strategies and uphold operational integrity. Review client care plans, independently identifying critical information gaps and inconsistencies; Generate recommendations for improvement based on client conditions and care requirements, and collaborate with Field team members and local agency partners to implement. Care Pro Training & Development Care Pro Training and Development: As required by state licensure, deliver new hire and annual in-person training and skill assessments, and complete annual in-home supervisory visits. Ensure compliance with state regulations and foster a culture of excellence in delivering exceptional client care. As needed, deliver periodic upskilling training sessions, virtually and in-person, and complete skills validation checks and reassessments to ensure our Care Pros meet the needs of our growing client base.Care Pro Observation: Ensure the highest standards of care are met by conducting annual in-home supervisory visits, delivering Care Pro feedback as needed, and supporting ongoing competency development for Care Pros. Compliance Oversight Ensure Regulatory Compliance: Ensure required trainings and skills validations are delivered in compliance with state requirements. Maintain accurate records, oversee required certifications/licensures, submit necessary reports, and stay current with regulatory changes. Agency Operations: Provide administrative oversight for care delivery and serve as an alternate agency administrator for local franchise offices. Audit support: Provide in-person support as primary liaison between Honor Home Instead and regulatory agencies during state licensure audits as needed. Competencies In this role, you will serve as the in-person contact and face of the company to our Care Pros and local franchise offices. Someone successful in this role is not only skilled at providing hands on care themselves, but also has the following competencies: Enjoys training and preparing Care Pros for success on their first visit and over their career as a caregiver. Excellent verbal communication skills. Is comfortable delivering both positive and constructive feedback and providing personalized coaching or hands on training to improve Care Pros skills and ability to provide great client care. Composed Under Pressure: Maintains sound judgment, clear thinking, and a calm demeanor in high-intensity situations. Critical Decision-Making: Expert at assessing complex situations, weighing risks and benefits, and making informed decisions that balance urgency, safety, and long-term impact. Confident in making quick, high-stakes decisions without hesitation Flexible and creative problem-solver, always thinking with a client-oriented mentality. Strong Multi-Tasker: Capable of managing multiple, simultaneous escalations while maintaining accuracy and efficiency. Qualifications Valid North Carolina license as a Registered Nurse. Experience in training and evaluation of care providers, precepting, or other training. Minimum of two years of direct healthcare experience, with at least one year in a supervisory or administrative role in home health care. Bachelor's Degree; 3 years nursing experience, with at least 1 year acute care setting preferred; or equivalent combination of education and experience. Experience with elderly care, including ALF, SNF, MCU, or hospice clients preferred Strong understanding of regulatory standards. Excellent communication, decision-making, and problem-solving skills. Ability to work independently and maintain flexibility for site visits and occasional evenings/weekends. Passionate about our mission and quality of care for the senior community. Additional Requirements of the Role: Willing and able to commute in the Greensboro/Burlington market and surrounding areas 3-4x days per week with the flexibility and availability to occasional work evenings or weekends to conduct annual evaluations of Care Pros who may only work with clients during those times. Ability to periodically provide evening and weekend virtual escalations coverage; advanced notice will always be provided. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$39.15—$43.50 USD

We are seeking a dedicated Clinical Operations & Agency Administrator to join our Home Instead team in Greensboro/Burlington, North Carolina. This hybrid role combines clinical leadership, training, and regulatory oversight, offering a unique opportunity for healthcare professionals passionate about safety, care quality, and community impact. You will dedicate 30% - 40% of your time to delivering in-person Care Pro training and skill assessments and completing annual in-home supervisory visits as required for state licensure. When you are not in the field with Care Pros, you will leverage your clinical expertise to provide virtual triage and support for safety escalations and client care plan reviews. This position will serve as our alternate agency administrator. With flexibility for remote work when not conducting in-person visits or training, this position offers a meaningful transition from traditional hospital settings into a mission-driven, innovative home care environment. Responsibilities Safety Monitoring & Incident Triage: Foster a safe and supportive care environment for clients and Care Pros by providing virtual escalations coverage when not delivering state-required training, skilling and supervisory activities, 2-3 days per week or additional as needed. Independently assess risks, triage multiple Trust & Safety channels (phone, Slack), and make immediate decisions on escalation pathways, engaging emergency services or higher-level interventions when necessary. Quickly evaluate incident severity through interviews, care notes, and collaboration with operational teams, applying critical thinking and sound judgment to ensure swift, informed decision-making. Communicate effectively with individuals in distress, maintaining composure and control in high-pressure situations while providing real-time critical support to internal teams and franchise partners. Manage multiple concurrent escalations with urgency and precision, working closely with partners and franchise teams to align on incident response strategies and uphold operational integrity. Review client care plans, independently identifying critical information gaps and inconsistencies; Generate recommendations for improvement based on client conditions and care requirements, and collaborate with Field team members and local agency partners to implement. Care Pro Training & Development Care Pro Training and Development: As required by state licensure, deliver new hire and annual in-person training and skill assessments, and complete annual in-home supervisory visits. Ensure compliance with state regulations and foster a culture of excellence in delivering exceptional client care. As needed, deliver periodic upskilling training sessions, virtually and in-person, and complete skills validation checks and reassessments to ensure our Care Pros meet the needs of our growing client base.Care Pro Observation: Ensure the highest standards of care are met by conducting annual in-home supervisory visits, delivering Care Pro feedback as needed, and supporting ongoing competency development for Care Pros. Compliance Oversight Ensure Regulatory Compliance: Ensure required trainings and skills validations are delivered in compliance with state requirements. Maintain accurate records, oversee required certifications/licensures, submit necessary reports, and stay current with regulatory changes. Agency Operations: Provide administrative oversight for care delivery and serve as an alternate agency administrator for local franchise offices. Audit support: Provide in-person support as primary liaison between Honor Home Instead and regulatory agencies during state licensure audits as needed. Competencies In this role, you will serve as the in-person contact and face of the company to our Care Pros and local franchise offices. Someone successful in this role is not only skilled at providing hands on care themselves, but also has the following competencies: Enjoys training and preparing Care Pros for success on their first visit and over their career as a caregiver. Excellent verbal communication skills. Is comfortable delivering both positive and constructive feedback and providing personalized coaching or hands on training to improve Care Pros skills and ability to provide great client care. Composed Under Pressure: Maintains sound judgment, clear thinking, and a calm demeanor in high-intensity situations. Critical Decision-Making: Expert at assessing complex situations, weighing risks and benefits, and making informed decisions that balance urgency, safety, and long-term impact. Confident in making quick, high-stakes decisions without hesitation Flexible and creative problem-solver, always thinking with a client-oriented mentality. Strong Multi-Tasker: Capable of managing multiple, simultaneous escalations while maintaining accuracy and efficiency. Qualifications Valid North Carolina license as a Registered Nurse. Experience in training and evaluation of care providers, precepting, or other training. Minimum of two years of direct healthcare experience, with at least one year in a supervisory or administrative role in home health care. Bachelor's Degree; 3 years nursing experience, with at least 1 year acute care setting preferred; or equivalent combination of education and experience. Experience with elderly care, including ALF, SNF, MCU, or hospice clients preferred Strong understanding of regulatory standards. Excellent communication, decision-making, and problem-solving skills. Ability to work independently and maintain flexibility for site visits and occasional evenings/weekends. Passionate about our mission and quality of care for the senior community. Additional Requirements of the Role: Willing and able to commute in the Greensboro/Burlington market and surrounding areas 3-4x days per week with the flexibility and availability to occasional work evenings or weekends to conduct annual evaluations of Care Pros who may only work with clients during those times. Ability to periodically provide evening and weekend virtual escalations coverage; advanced notice will always be provided. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hourly Hiring Range$39.15—$43.50 USD

Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy, serving as a testing ground for innovation, operational excellence, and experimentation that elevates care quality and outcomes across the entire Home Instead network. As General Manager, O&O, you will own the growth, operations, and P&L performance of a portfolio of territories within Honor’s Owned & Operated business. Reporting to the Vice President of O&O, this role focuses on strategy, execution, team leadership, while building scalable operational practices that will serve as a flagship model for the broader Home Instead Network. This is a hands-on leadership opportunity for a results-driven builder who thrives in ambiguity, dives deep into analytics, and leads teams with purpose — making a tangible difference in the lives of aging adults and their families. This role roughly requires traveling 2-3 days per week, twice a month. Key Results: Growth: Deliver X% growth in hours and revenue in each territory. Playbook: Develop and implement repeatable, metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance across markets. Team: Establish a strong local leadership bench and frontline team by hiring the right talent, setting clear performance expectations, and instilling a culture of accountability, continuous improvement, and mission-driven execution. Role Responsibilities: Drive Business Growth and Own P&L Own the full P&L for assigned O&O territories, driving revenue growth, profitability, and operational excellence. Implement initiatives that accelerate organic YoY growth, moving territories toward aspirational targets of XX%+ annual growth. Collaborate with the VP of O&O and cross-functional teams to develop and execute strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively. Operational Excellence & Scalability Build and implement scalable operational playbooks that drive consistency, efficiency, and results across all functional areas. Standardize processes and resource allocation frameworks to support sustainable growth across territories. Identify and address gaps in team structure, tools, and reporting to improve operational performance and enable data-driven decision-making. Lead efforts to standardize reporting and data accuracy, enabling teams to monitor performance, identify trends, and take corrective action. Pilot Innovation and Shape Strategy Pilot new initiatives, technologies, and operational models that address systemic challenges in home care. Lead experimentation efforts, including data-driven sales processes and referral pipeline management, and translate insights into scalable models for broader adoption across the Home Instead network. Lead High Performing Teams Lead, mentor, and develop cross-functional teams aligned with Honor’s mission, driving a culture of ownership, accountability, and continuous improvement. Set clear goals and expectations, monitor team performance through standardized reporting, and ensure consistent execution. Foster strong collaboration across regional and corporate partners to prioritize and deliver operational objectives. Competencies: Drives High Performance: Sets ambitious goals, leads teams through change, and builds a culture of ownership, accountability, and results — especially in fast-paced, ambiguous environments. Influence & Collaboration: Exceptional communicator who builds alignment across teams, driving coordinated execution around shared goals. Leads Change with Purpose: Inspires teams to adopt new processes, embrace operational improvements, and sustain a culture of agility, accountability, and continuous growth. Turns Data into Strategy: Connects operational and financial insights to business strategy, translating data into clear priorities, targeted actions, and measurable growth outcomes. Qualifications: 6+ years in operational leadership (multi-site/multi-territory preferred), managing P&L, scaling revenue, and leading cross-functional teams. Experience thriving in high-growth, tech-enabled, digitally native operation. Proven track record of driving revenue growth through a combination of lead generation, sales funnel conversion, and operational efficiency improvements. Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools. Demonstrated success leading change initiatives and operational transformations in complex, fast-paced environments. Proven ability to own growth and operations across dynamic markets—navigating ambiguity and variability to build, test, and scale repeatable playbooks that drive sustainable performance and expansion. MBA is a plus. #LI-REMOTEOur range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers generous equity packages that increase with position level and responsibilities, and a 401K with up to a 4% employer match.We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program. Hiring Salary Range$198,000—$220,000 USD

At Honor, we are redefining what home care can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy. As Territory Manager, O&O, you will own the growth, operations, and P&L performance of a single territory within Honor’s Owned & Operated business. Reporting to a General Manager within O&O, this role focuses on execution, team leadership, while implementing operational practices that support care quality and outcomes. This is a hands-on leadership opportunity for a results-driven individual who thrives in a fast-paced environment, dives deep into analytics, and leads teams with purpose—making a tangible difference in the lives of aging adults and their families. This role requires being onsite within Chicago, Illinois Key Results: Growth: Deliver X% growth in hours and revenue in the assigned territory. Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory. Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability. Role Responsibilities: Business Growth and P&L: Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence. Implement initiatives that contribute to organic YoY growth within the territory. Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively. Operational Excellence: Implement operational playbooks that drive consistency and efficiency within the territory. Execute standardized processes and resource allocation frameworks. Support efforts to standardize reporting and data accuracy within the territory. Innovation and Strategy Implementation: Support the implementation of new initiatives and operational models within the territory. Contribute to data-driven processes within the territory. Team Leadership: Support and contribute to the development of teams aligned with Honor’s mission. Execute goals and expectations set by management within the territory. Support collaboration within the territory. Competencies: Leads High Performance: Works to achieve goals, supports their team, and contributes to a culture of accountability and results. Drives Collaboration: Communicates effectively within the territory and contributes to coordinated execution. Champions Change with Purpose: Helps teams adopt new processes within the territory. Uses Data for Impact: Leverages operational and financial data to inform territory strategy, translating insights into clear priorities, focused actions, and measurable business results. Qualifications: 4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams. Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement Proven ability to execute territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives. Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$153,000—$170,000 USD

At Honor, we are redefining what home care can be — blending world-class operations, innovative technology, and compassionate service to transform the industry. Within Honor, the Owned & Operated (O&O) team is at the forefront of this transformation. The O&O business is a critical part of Honor’s future growth strategy. As Territory Manager, O&O, you will own the growth, operations, and P&L performance of a single territory within Honor’s Owned & Operated business. Reporting to a General Manager within O&O, this role focuses on execution, team leadership, while implementing operational practices that support care quality and outcomes. This is a hands-on leadership opportunity for a results-driven individual who thrives in a fast-paced environment, dives deep into analytics, and leads teams with purpose—making a tangible difference in the lives of aging adults and their families. This role requires being onsite within Omaha, Nebraska. Key Results: Growth: Deliver X% growth in hours and revenue in the assigned territory. Playbook: Implement metric-driven operating playbooks across sales, recruiting, and care delivery that improve consistency, efficiency, and performance within the assigned territory. Team: Support the local leadership bench and frontline team by contributing to hiring the right talent, maintaining performance expectations, and supporting a culture of accountability. Role Responsibilities: Business Growth and P&L: Support the P&L for the assigned O&O territory, contributing to revenue growth and operational excellence. Implement initiatives that contribute to organic YoY growth within the territory. Collaborate with management and cross-functional teams to support strategies to increase referral lead generation, improve sales conversion, and engage clients more effectively. Operational Excellence: Implement operational playbooks that drive consistency and efficiency within the territory. Execute standardized processes and resource allocation frameworks. Support efforts to standardize reporting and data accuracy within the territory. Innovation and Strategy Implementation: Support the implementation of new initiatives and operational models within the territory. Contribute to data-driven processes within the territory. Team Leadership: Support and contribute to the development of teams aligned with Honor’s mission. Execute goals and expectations set by management within the territory. Support collaboration within the territory. Competencies: Leads High Performance: Works to achieve goals, supports their team, and contributes to a culture of accountability and results. Drives Collaboration: Communicates effectively within the territory and contributes to coordinated execution. Champions Change with Purpose: Helps teams adopt new processes within the territory. Uses Data for Impact: Leverages operational and financial data to inform territory strategy, translating insights into clear priorities, focused actions, and measurable business results. Qualifications: 4+ years of broad operational experience, including contributing to P&L management and leading or directly managing teams. Proven success working in a growth-stage environment, taking initiative to improve operations, support change, and drive continuous improvement Proven ability to execute territory-level initiatives that contribute to YoY revenue growth through improving client retention, increasing lead generation, and improving sales conversion amongst other initiatives. Strong analytical skills, diving into complex data to uncover insights, turning them into real-world strategies and actionable steps to drive results and manage performance; with hands-on experience using Excel, and/or other BI tools. Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training. Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.Hiring Salary Range$153,000—$170,000 USD