Your safety is our top priority.

Introducing advanced infection control for our clients and caregivers.

n95 mask close up

Our Approach to Client and Caregiver Safety

In this challenging time, we’re working around the clock—developing new protocols, caregiver training, and technology—to slow the transmission of COVID-19 and support the health of our clients and Care Professionals.

Additional Safeguards to Support Clients and Care Pros

  • If a Care Pro reports symptoms, we immediately restaff their visits and notify the client’s family.
  • Before returning to work after an illness, a Care Pro must follow our clearance process, which is informed by CDC guidelines.
  • Our trained support team is available 24/7 to handle any urgent client situations.
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Pre-Visit Check and Safety Tools for Care Pros

  • Prior to every visit, Care Pros are required to pass a pre-visit check.
  • Care Pros receive ongoing support, information, and reminders to verify they are following our protocols and universal infection control standards.
  • We’re ensuring that all Care Pros have supplies such as thermometers and paying for flu shots if they need one.
care protect putting on gloves

Expanded PPE Requirements and Training

  • Care Pros are trained by video on the proper use of personal protective equipment (PPE).
  • We provide masks for our Care Pros so they wear a new mask for every shift.
  • We’ve expanded our requirements for when masks and gloves must be worn—and documented them for clients and Care Pros.
care protect putting on gloves

Staying Informed and Leading Our Industry

  • We’re following local and state agency guidance in every market we serve so we have the latest information and can update our protocols based on current guidance.
  • To support our industry—and the safety of clients and caregivers everywhere—we’re sharing our resources and best practices with the home care community.
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Better at Home

While home is the best place for your loved one during these uncertain times, not all home care agencies can offer the same level of support. Be sure you’re working with an agency that prioritizes the health and well-being of your family and your caregivers—and has systems and protocols in place to support your safety.